Dear Valued Customers,
Recently there has been an increase in e-mail sent to our customers requesting their FrontierNet password and other account information; click here to view examples. We would like to take a moment to clarify our security policies.
- No representative of FrontierNet will ever ask you to disclose your password via e-mail.
- FrontierNet will always use a FrontierNet e-mail address when sending any electronic communication to our customers. Also, we normally include our phone number in case you have any questions or wish to confirm the validity of the e-mail.
If you have recently shared your password with anyone posing as a FrontierNet representative in an e-mail, please immediately change your password in the Account Editor. Also, please verify that you have created all of the e-mail accounts listed in the Additional E-mail Addresses section of the FrontierNet Account Editor. Please remove any accounts you are not using or do not recognize.
Keep in mind that if you change your password:
- you'll need to make an update to your e-mail program
- if you are a High Speed Internet customer, you may have to reconfigure your modem in order to maintain your connection to the Internet.
If you have any questions or need assistance, please contact Tech Support by e-mailing support@frontiernet.net or call us at 800-239-4430 (24 hours a day, 7 days a week).
Thank you,
FrontierNet Support Team
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